Challenge: Manual Payroll processing and limited Talent Sourcing capability creating speed to market issues; extremely tight budgetary constraints due to economic conditions in developing countries; User issues based on lack of multi-lingual capabilities of existing system.
- MNRA Asia has been struggling to match their growth with the current systems in use. The instability of network connection in Thailand has required multiple instances of their RMS, resulting in sluggish system performance and low user acceptance among their consulting employees. With their temporary candidate base consisting of 95% light-industrial workers, the on-hired temps do not have access to a desktop in the workplace to utilise online timesheets. Smart-phone devices which could assist in process automation are also not readily available to assist in automation of this process. Combined with data entry errors, these inefficiencies have begun to impact their plans for expansion to include a fourth branch location.
- As they are in a position to expand their branch network, it has become apparent that their current system capabilities do not support talent-sourcing through external third party databases and social media channels which they have identified will be key to their competitiveness and containment of advertising costs. Working under tight budgetary constraints in a developing country, they have realised that a more focused search output will provide more timely return on investment.
Solutions: Source appropriate CRM/ RMS to meet the business requirements of the business today and in the future; Source the appropriate CRM /RMS that had the capability to design a more streamlined process for their payroll operations; Source the appropriate Talent sourcing technology that met the business criteria
- Considering all the system and location requirements, a new Recruitment Management System from Australia was sourced to deploy in to 8 locations in Thailand. An initial implementation and pilot phase taking 18 weeks was achieved using a knowledge transfer process and was replicated 7 months later to successfully deliver phase 2.
- The solution provided a timesheet scanning capability with prepopulated fields for hours and jobs uploaded to the CRM. Once the software was designed and Beta tested at 7 months, the implementation began 2 months later, which combined with a dual screen view enabled much faster processing of data. Further cost and time savings realised included the redeployment of 17 payroll officers from Payroll team and 200 % reduction payroll/ invoice errors.
- The improvement in talent sourcing technology provided additional scope for the overall business operations, enabling the organisation to position itself to secure additional PSA and contract opportunities that previously did not have the capability to deliver. A recent survey of internal staff found that 950% had experienced positive results, linking directly to training and change management approaches that aligned to the cultural diversity of their workforce
MRNA Asia is a Thailand-based Recruitment agency providing primarily temporary recruitment for light-industrial clients. Their 250 staff deliver a monthly payroll of up to 22,000 across multiple clients in very pressing economic circumstances, due to the developing status of the region. Due to their emerging success in this market, they are in a position to expand but need to consider cost-reducing operational activities in order to maintain profitability.