- The client has been experiencing a high volume of payroll errors due to an unsuitable legacy Recruitment Management System. Their consultants’ productivity has been negatively impacted, as they are spending large amounts of time investigating errors and organising additional pay runs with Payroll. Dissatisfaction has been spreading among their on-hired employees and has resulted in requests to transition to another agency, and their client’s awareness and concern with the issues their temps are experiencing.
- Their current system also did not accommodate changing legislative and compliance requirements for award and penalty rates since its initial implementation, and a number of their processes have needed work-arounds due to the insufficient integration to additional platforms and out-dated reporting capabilities. The time required to patch together processes across multiple systems and spreadsheets have further resulted in below industry average time-to-fill rates and begun to impact their profitability and reputation with their clients.
Solutions: Transition to new RMS; Identification of appropriate payroll software; and review of induction processes to streamline the on-boarding
- An investigation and analysis of their current recruitment processes and technology capabilities were undertaken, with the resulting scope including implementation of an RMS integrated to several web platforms, providing them with automation options that significantly improved their productivity.
- Knowledge transfer was completed in less than 14 working weeks, with the National roll-out hailed as a success before even any tangible cost savings had been recorded. An immediate reduction in payroll errors were traceable to the seamless integration of the Payroll and Recruitment Management System, and lead to redeployment of a headcount of 4 payroll officers due to new process improvement efficiencies. Additionally, an improvement by 28% in time-to-fill ratios resulted in full cost Return on Investment within 18 months.
The client is a Mid-tier recruitment agency with a staffing content of 90 staff across 11 branches specialising in blue collar recruitment, primarily in Shipping, Transport and Logistics and Warehousing recruitment with a payroll of up to 30000 temps out per week (2400 Full Time Equivalents), handling multiple major accounts which they have secured due to leveraging their size and specialisation enabling them to corner the market. They have had their existing PSA arrangements extended for a number of years based on their quality service delivery and understanding of their clients businesses.