To effectively manage the change of an embedded CRM system, whilst ensuring the new system selection process is rigorous and considers their strategy of delivering a value added, cutting-edge technology solution to their clients.
The Recruitment Company had been satisfied with their CRM supplier for approximately 8 years, but realised that both technology and the market had changed a lot during this time. Committed to the potential of change, they knew that changing something fundamental such as an entire CRM system should not be taken lightly. Their initial internal discussions and research revealed familiar “household” names in Recruitment CRM systems – which were ok, but gave them no competitive advantage.
Historically, The Recruitment Company’s choice in new systems or functionality had been motivated by aesthetics and convenience- how to make it look slicker and make their lives easier, which had led to great results and more mature systems internally. Their strategic direction this time was about how to bring value to their customers as true ‘trusted advisors’, and they knew that they needed to be unbiasedly informed about emerging companies that may not have a good SEO on Google that they wouldn’t find or be able to consider otherwise.
Being able to put trust in a technology broker and have someone who understood their business was vital to The Recruitment Company’s system selection process. Having already successfully implemented a Secured Signing solution via Rec Tech Solutions, The Recruitment Company had experienced the relationship driven approach, matching their own business values and leading to a very smooth reengagement for a significantly more complex and essential piece of technology within their business. Using the Skop.es RMS Selection Tool, The Recruitment Company was guided by the comprehensive requirements gathering questionnaire.
Through the process, they learned questions they hadn’t thought were important to ask when considering a new CRM, including some that they thought were not relevant but helped them to make a more informed and confident choice. Presented with a shortlist of 6 solutions that fit their requirements and delivered on their strategy of adding value to their clients through better technology selection, The Recruitment Company also valued having a good broker to ‘grease the wheels’ of the process, in addition to an un-biased and professional systems selection ‘coach’ to give them extra information and a nudge in the right direction to make the decisions required in a timely manner.
- Confident tender for multiple large, new business accounts, where the value of [insert solution here] to the client was part of their decision to appoint The Recruitment Company as a supplier.
- Increased customer interest and appreciation in thought leadership and shared awareness of cutting-edge recruitment technology
- Positive feedback from internal stakeholders from both a user and salesperson perspective
About The Recruitment Company
The Recruitment Company is a medium-sized specialist recruitment agency established in 2000, employing 12+ consultants across IT, Public Sector and Professional Technical categories. Based in Brisbane, The Recruitment Company’s values include creating a culture of service, valuing customer feedback, delivering innovation and recognising employee achievements. They are the first recruitment company to join Diversity Council Australia and the team actively contributes to charity work, dovetailing with the caliber of ethics expected of their employees and candidates.
About Rec Tech Solutions
Rec Tech Solutions knows business success depends on efficiency and productivity. We also know they’re not possible without the best systems, great user acceptance and forward thinking. With a strong understanding of the local and Asia Pacific labour market, and in-depth knowledge of strategic recruitment methodologies and industry trends, we are the niche market leaders you can trust to help take your business into the future.
Our business strategy is to stay ahead of the curve. That’s why we only represent innovative products directly aligned to our best practice mission. And that’s why we’re here – to help you future-proof your business, implementing the right solutions for your specific needs