Many companies have already recognised the value of providing their customers with streamlined access to an electronic trolley. The added benefit for time poor customers is the removal of obstacles like crowded car-parks and checkout chaos, subtly and passively encouraging consumers to linger longer online and revel in the total control they have over their own shopping experiences. With unfettered opportunity to browse and select customised choices, we can choose to buy more (and more easily).
Technology for secure domestic consumer purchasing already exists, adding instant weight to the value of an eProcurement system implementation for B2B supplier exchanges. With selection and implementation of best fit technology currently undergoing an evolution shaped by easy to use, automated and digitised product selection and procurement processes, this is logical improvement in business consumer best practice.
Personal technology means personal buying channels
The advent of smart phone technology has brought with it a number of lifestyle improvements for domestic consumers, providing immediate, limitless access to endless options and enabling highly personalised choices in purchasing decisions. Envisage today’s ‘bridezillas’ micro-managing every element of their perfect day from booking the venue to buying the dress; or consider our modern options for getting from A to B or purchasing boutique items remotely – we now have apps with live updates, bidding, tracking and rating functionality, giving consumers more informed and accessible choices.
It is also not uncommon these days for consumers to carry out covert checks on retailer pricing mark ups versus online purchase costs or compare between brands to ensure best value for money when making large purchasing decisions. Some may even say this is savvy new best practice in personal procurement, and marvel at the possibilities that an application of this nature might have in the business sector.
Does removing the sales person and sales pressure through digital = higher consumer satisfaction?
The world of commerce is slowly catching on to the benefits of steering their customers to online purchasing platforms. The high cost of attraction, development, support and retention of truly skilled salespeople could be measured by the fact that even in times of high unemployment, good salespeople are still in demand and can command some pretty pennies – not to mention the cost of employee attrition in dollar value and business reputation.
Considering the odds, the sales person you have been approached by may very well not be one of the ‘good’ ones. As a business consumer, critical investments in big ticket items like systems and software make a considerable dent in your businesses’ budget and will have a knock-on effect to your own salesforce’s success – in addition to helping you to retain the good ones by providing automated, accelerated buying cycles which will enable them to make more commission.
eProcurement in recruitment
For some years the people services industry has seen major players emerge as vendor managers, mirroring the dramatic change in how recruitment agencies buy software. Dealing with large clients who run rigorous tender processes and require compliant use of Enterprise Resource Management systems, the already complex business of delivering on-hire contracts now also requires future-proofing to ensure business viability in tender processes and sustainability to adapt to ever-changing employment engagement methods.
Being in ‘sales’ ourselves, we should throw every test under the sun at a prospective software vendor when considering a new recruitment management system for implementation. We are so wary to being ‘oversold’ to that in stretching the boundaries of our actual requirements we forget that is in fact what we are striving to select. Or, we are so well engaged by one of our own kind with promises of service level and delivery capabilities that we buy what we are sold and not what will be best for us.
Pinpointed pushbutton requirements gathering
An unbiased, structured and electronic process to help define requirements without the ‘white noise’ of a salesperson’s agenda, used as easily as the platforms we use to purchase our wines, movie tickets, clothing etc. will naturally result in selection of the best suited product and higher levels of buyer satisfaction when accompanied by robust technology.
With existing domestic eProcurement technology which leaves no option unconsidered these days, it is no surprise that the recruitment Industry as dynamic as it is now has the ability to use technology likened to ISelect or Youi. The buyer takes total control of identifying quotes or advice based on their unhurried input in from the comfort of their device of choice. This is a luxury which is now accessible to businesses who want to avoid becoming part of a salesperson’s pipeline, or simply at the mercy of a system that has been oversold by someone that really wanted their product to do what you wanted it to and lead you to believe it could for a low cost.
There is a common failure that recruitment business managers can fall into once and sometimes twice or three times over their recruitment careers. Believe me when I say there is nothing worse than knowing you have been part of a system selection and implementation that leaves your staff complaining, candidates griping and clients frustrated due to oversights in the system scoping process.
Considering that RMS product technical specifications need to be cross-matched in depth with recruitment business process requirements, the demand for a succinct, unbiased selection process for Recruitment systems led us to create an easy-to-use platform designed to take the pain out of your systems procurement processes. We believe this platform offers due diligence in comparing your existing systems to others in the privacy of your own space without the hard sell. If you’re interested, take a look at Skop.es here.